Geek Squad Counter Operations Agent

• Diagnose and analyze desktop PC’s, and laptops taking into consideration all possible peripherals
• Interact with clients to answer questions regarding home and small office productivity, products, peripherals, software, upgrades and installations
• Coach clients on the proper and optimal use and care of their new and prior purchases

I/S Supp-EIC-Deskside Services Intern       

• Set up new desktop hardware (PC, printers and laptops) and upgraded existing employee hardware
• Troubleshot and repaired hardware and software problems on desktop hardware locally and remotely
• Provided desk-side customer service to employees in the company
• Assisted in the evaluation, selection, testing, and implementation of new hardware and software
• Capitalized on SMS remote control for troubleshooting problems and installing software for employees
• Utilized Remedy Action Request System for completing help desk tickets daily

Website and Graphics Designer, Business Computer Technician

• Redesigned store website, increased daily traffic resulting in higher sales and profits
• Created unique logo and design for new business outlook targeting a wider and more diverse audience
• Designed customized uniform graphics for local sports teams and small sporting events using Adobe suite
• Supported store Dell Dimension computers, peripherals, and point-of-sale software

Computer Media Teacher Assistant

• Contributed to development of intranet website for classroom demonstration and instructional purposes
• Taught students Adobe and Apple Inc. computer applications to create successful tech savvy individuals
• Repaired and updated classroom Apple Macintosh G4 computers on weekly basis
• Maintained classroom Apple G4 PowerMac and Macintosh Mini servers running Mac OS 10.4 Server